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Are you an exciting, customer-oriented, adaptable, team focused player who is driven by working and playing in the mountains? Do you live for the winters? Here at Rainbow we are looking for team members that will become the crew at Rainbow for the 2024 season. If this sounds like your mix of challenging and fulfilling work, AND you are customer-focused, positive and passionate about skiing and snowboarding, then come join us at the top of the Southern Alps here in New Zealand.
We are recruiting for all positions as detailed below, however, some roles will be filled by our excellent base of returning staff. Please read through all of the information detailed on our website, here you will find specific information to Rainbow Ski Area, the club that is the foundation to the ski area, and information on the Nelson Marlborough region. Rainbow Ski Area employs 20-30 staff during the winter season, which generally runs from the start of July to mid October .
We have roles that require a range of experience and qualifications and there is always a place for the legend applicant who is positive, energetic, customer-oriented and willing to learn if you know the ski industry is your deal.
All applicants must be eligible to work in New Zealand (either hold a current Working Holiday Visa, or alternatively obtain a sponsored work permit-ski and snowboard instructors only), and be able to communicate to an acceptable spoken and written level of English.
Please email customerservice@skirainbow.co.nz with any general job
2023 Mechanic Job Description
Title: | Mechanical Operations | ID: |
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Department: | Operations | Location: | Operations |
Division: | Operations – Rentals | Reporting to: | Mountain Manager |
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| Employment Type: | Full Time Seasonal |
Created Date: | 20230308 | Version: |
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Position Summary
The purpose of this role is to ensure all machinery and equipment is checked and maintained in good working order. The ski area heavily relies on diesel and petrol powered machinery (snow groomers, loader, busses, generators and snow mobiles). This role is accountable to ensure standard checks are completed and machinery is maintained in good working condition.
Essential Duties and Responsibilities
Essential Duties and Responsibilities – Additional Information (Continued)
Responsibility to Safety Protect the safety of self, co-workers, and the Rainbow members/guests at all times, Promptly report any potentially harmful equipment or situations to the immediate supervisor and/or appropriate department(s), Report safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures, Follow all company and department safety policies and procedures as outlined in the Companies Occupational Safety & Health Compliance Manual and department-specific procedures or manuals, Operate equipment in a safe manner that will not lead to injury of yourself or others,
Achieving Excellence in all aspects of the business Sets innovative goals and follows through, Willingness to lend a hand wherever you can, Communicates effectively within and across teams, Flexibility & Adaptability for positive outcomes, Problem solve any issues,
Customer Service Communicate effectively with internal & external members/guests, Proactive in meeting & greeting member/guests, |
Experience Requirements
Years of Experience | Type of Experience |
Qualifications: Minimum 2 years post trade experience At least 3 years experience as a vehicle technician or in a heavy transport environment. An uncompromising approach to health and safety Completion of Induction Must demonstrate excellent communication and “People” skills; must love dealing with people, Must be adaptable and willing to learn, grow and improve, Must maintain a high level of energy and enthusiasm on the job, Must be able to work long and irregular hours under stress, Must maintain a cheerful, professional attitude, Must be willing to work holidays and busy periods without burnout or moodiness, Must be a team player. This company supports personal growth and up-skilling. Trae certification with experience within the New Zealand or international market
| Applicants must hold a National Trade Qualification equivalent to the NZ National Certificate in Motor Industry – Automotive Heavy Engineering, or offshore equivalent Class 2 and 4 drivers license Full clean NZ drivers licence. Heavy Trade Licenses and WTR endorsement an advantage Practical experience with electronic systems, engines, building and facilities maintenance. Practical knowledge of ski area maintenance and/or maintenance in alpine environments an advantage. Practical experience operating under formal health and safety management systems. Competence computer user for record-keeping, email communications and reporting. Able to work flexible hours including and some evenings Excellent computer diagnostic skills
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Core Competencies – Skills and Abilities
Job Knowledge, Teamwork,
Dependability, Personal Appearance,
Initiative/Problem Solving/Decision making, Managing Change and Improvement,
Customer Responsiveness, Work Habits,
Work Quality/Productivity, Ability to work to deadlines
The ability to work autonomously and as part of a team
High level of attention to detail and Organisational skills
Excellent communication skills and practical positive approach essential.
Excellent interpersonal skills
You will be evaluated and held accountable on these detailed Skills and they are listed on your Yearly Performance Evaluation form in more detail.
POSITION DESCRIPTION
Title: Ski Field Operations and Maintenance Manager Rainbow Sports Club Incorporated (RSCI)
Location: St Arnaud Based or Nelson/Marlborough by negotiation with Committee (Feb – May)
On Field in season (June – October)
Reports to: Mountain Manager (MM)
Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,
Direct Reports Ski Field Operations & Maintenance Team which includes Roads, Snowmaking, Grooming, Lifts, Ski Patrol and Maintenance, as specified depending on season.
External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ
Delegated Authority To be confirmed.
Other Must be eligible to work in NZ.
Application details: The application process is being led by Sport Tasman on behalf of Rainbow Sports Club Inc. Applications close 5pm, Wed 22 March. Email your cover letter and CV to Lesley.M@sporttasman.org.nz subject title: Ski field Operations & Maintenance Manager Rainbow Sports Club
RAINBOW SPORTS CLUB IS LOOKING FOR An individual who understands the wonderment and complexities that comes with working in a ski field environment.
This role and the team surrounding it, is what will get the field open each day so our members and day visitors can experience that magic Rainbow Ski Club can offer. This means that this role will be leading the safe daily management of the Ski Field Operations & Maintenance Department which includes road maintenance and snow clearing, snowmaking, grooming, lifts operations, ski patrol and maintenance.
You will have a can-do attitude, have mechanical and problem-solving skills. You are nimble with your approach as you will be adapting to a constantly changing environment, balancing staff, and our business needs. Thus, you need to be well planned and know how to communicate these plans with reporting staff and to the Mountain Manager.
KEY EXPERIENCE & COMPETENCIES REQUIRED FOR THIS ROLE
WHO WE ARE: Forty years ago, a group of keen skiers came together and turned their dream of a ski field up the Rainbow peaks into a reality. Ever since then snow lovers have skied, snow boarded, tobogganed, and tumbled down the slopes. The development of Rainbow and its survival is testament to the hard work and cooperation of the Marlborough, Tasman, and Nelson communities. Dedicated leadership, the efforts and contributions of many individuals, groups and sponsors mean that this winter people will enjoy snow sports in this region.
Rainbow Ski Area has a unique value proposition being the only ski field in the top of the South Island and have visitors from Marlborough, Nelson, Tasman, Buller and abroad. As a Club, we have a strong focus on community making our field a great place to work and team to be part of. Situated on the verge of the Nelson Lakes National Park we have close relationships with the local DOC office.
The development of Rainbow and its survival is testament to the hard work and cooperation of the Marlborough, Tasman, and Nelson communities. Dedicated leadership, the efforts and contributions of many individuals, groups and sponsors mean that this winter people will enjoy snow sports again in this region.
OUR STRATEGIC GOALS
ESSENTIAL DUTIES AND RESPONSIBILITIES The role of Ski Field Operations & Maintenance Manager involves the safe daily management of the Ski Field Operations & Maintenance Department which includes Road maintenance and snow clearing, Snowmaking, Grooming, Lifts operations Ski patrol and Maintenance. The responsibilities will include:
· Decision making about when to make snow and maintenance of the system. · Managing the physical resources of the Department to ensure that all lifts are kept in good working condition. Day to day repairs are conducted immediately or escalated to the Mountain Manager if they cannot be completed in a timely manner. · Ensure that an appropriate supply of spare equipment is on hand (supplies for repairs and maintenance consumables). Ensure that preventative maintenance is undertaken in accordance with the Operations Maintenance schedules and in a timely manner. · Ensure that all maintenance and operational compliance logs and records are up to date. · Provide all Ski Field Operations & Maintenance training to other staff as required. · Prepare an end-of-season report detailing key points from the season and recommended off-season work. This report is to be submitted to the Mountain Manager and Chairperson prior to the end of the period of employment.
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HEALTH & SAFETY RESPONSIBILITIES · Managing classes to ensure you, your staff and our members/guests are safe, · Identification and reporting of hazards, · Proactive in enforcing health and safety standards, · Responding to weather / snow conditions, · Manage process and paperwork for your staff and guest i.e., HR, injuries, etc.
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BUDGET RESPONSIBILITIES
· Manage maintenance activity to remain within budget. · Maintain employee hours to remain inside budget allowances.
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CUSTOMER SERVICE RESPONSIBILITIES · Communicate effectively with internal & external members/guests, · Proactive in meeting & greeting staff and member/guests, · Management of Road complaints and queries · Ensure the best level of customer service in all areas of field operations is provided.
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YOU WILL HAVE KEY COMPETENCIES SUCH AS
REMMUNERATION PACKAGE
POSITION DESCRIPTION
Title: Customer Services Manager RSCI – 2023
Location: St Arnaud Based – May
On Field in season (June – October)
Reports to: Mountain Manager (MM)
Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,
Direct Reports Customer Service Team, Tickets, Snow School, Rentals, Café and as specified depending on season
External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ
Delegated Authority To be confirmed
Club Purpose: To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.
Rainbow Sports Club has as its Strategic Goals
Role Purpose:
The Customer Service Team Leader will be responsible for ensuring exceptional customer service/support in key operational areas. This includes shuttles, snow school, ticketing, events, rentals, café, retail operations and Health and Safety.
The role will ensure internal and external customers feel welcome on the mountain, resources are well planned and the operation runs smoothly. External communications with be clear and well planned.
Essential duties and Responsibilities
Customer Service
COMMUNICATION
MARKETING/ PROMOTIONS
Running marketing campaigns in our target markets, Auckland and Wellington
Promoting mid week skiing in our home market, Nelson, Tasman and Blenheim Regions
CLUB EVENTS
Arranging and promoting club events with the Club including café BBQs during season.
HEALTH AND SAFETY OFFICER
Operational Management
Leadership
Reporting / Procedures
RELEVANT EXPERIENCE, SKILLS AND ATTRIBUTES
Remuneration – Wages $28 per hour depending on experience.
Relocation Offer – RSCI is prepared to offer a relocation and moving fee in it’s offer of employment for $1,000
Accommodation provided on field during the season.
Please email CV and cover letter to lesley.m@sporttasman.org.nz
| 2023 Job Description – Patroller | ||
Title: | Operations – Patroller | ID: |
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Department: | Operations | Location: | Operations – Patrol |
Division: | Seasonal | Reporting to: | Patrol Team Leader
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| Employment Type: | Full Time Seasonal |
Created Date:
| 20230228 | Version: |
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Position Summary |
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The purpose of this job description is to describe the Key Tasks that Operations – Patroller position is responsible for and the Key Performance Indicators (KPI’s) that will assist in the assessment of your performance. During your employment for the 2023 season you will be assessed on how you perform at a minimum of the following tasks.
To operate within Safety Services guidelines to maintain the safety of the public, staff and facilities at Rainbow.
Essential Duties and Responsibilities
The role Patroller is the preparation of the ski area mitigating all aspects of snow stability and slope hazards while adhering to department procedures (Eliminate, Isolate, Minimise) for the safe operation of the ski area.
Ensure that operational procedures for the Patrol Department are up to date and adhered to.
Manage the physical resources of the Patrol Department to ensure that all equipment is kept in good working condition.
Advise the Patrol Team Leader as soon as practical of any significant incident or matter that is out of the ordinary and keep the Patrol Team Leader regularly informed until such matter or incident is resolved.
Ensure that all Patrol logs and records are kept up to date.
Complete hazard identification and control measures on the field, to ensure safety of the skiing public.
Carry out avalanche control procedures as part of a team, as directed by the Patrol/Snow Safety Team Leader
Perform the duties of the Patrol and Operations Department as needed.
Assist the Patrol Team Leader and Operations Team Leader in other areas of field operations.
Provide the best level of customer service in all areas of field operation.
Ensure that the customer experience is pleasant and safe.
Assist the Patrol Team Leader and 2IC in preparing, updating and maintaining administrative and Health & Safety procedures for Rainbow Ski Area.
Administer and comply with the Rainbow Ski Area Safety Management Plan at all times.
Make sure that the Patrol Team Leader has received adequate administrative support to be able to carry out his/her duties.
Provide training to other staff as required.
Any other tasks as required
Essential Duties and Responsibilities – Additional Information
Health & Safety
Respond to on field injuries and incidents in a timely, safe and efficient manner and or as deployed by patrol team leader or operations.
Managing classes to ensure you, your staff and our members/guests are safe,
Identification and reporting of hazards,
Proactive in enforcing health and safety standards,
Responding to weather / snow conditions,
Manage process and paperwork for your staff and guest i.e. HR, injuries, etc. Maintenance of signs, fences and closures
Achieving Excellence in all aspects of the business
Provide the best level of customer service in all areas of field operations
Sets innovative goals and follows through,
Willingness to lend a hand wherever you can,
Communicates effectively within and across teams,
Flexibility & Adaptability for positive outcomes,
Problem solve any issues,
Support the delivery of safe ski area operations,
Effective communication via 2-way radio,
Understands and utilising e-mail, Excel and Microsoft Office
Customer Service
Communicate effectively with internal & external members/guests,
Proactive in meeting & greeting staff and member/guests,
Management of customer service complaints and queries
Work with integrity to uphold Rainbow’s core values of teamwork, honesty, professionalism and respect
Maintain a neat, tidy and professional appearance at all times
Experience Requirements
Qualifications
Organization (Membership card must be submitted),
Current Certification
Completion of Induction booklet and all H&S elements that are perennating to Operations on enablerHR
Core Competencies
Technical Skills
Attendance and Punctuality
Quality of Work
Interpersonal & Skills
Communication Skills
Safety
Work with integrity to uphold Rainbow’s core values of teamwork, honesty, professionalism and respect Adhere to Rainbow’s Staff Health and Safety Policy, Processes and in-house Safety Rules as detailed in the Induction and the Staff Handbook
Adhere to all standard operating procedures and protocols at all times while at work
Skills and Abilities
Detailed Skills listed on your Yearly Performance Evaluation (Non- Supervisor) form
Work Quality/Productivity,
You will be evaluated and held accountable on these detailed Skills and they are listed on your Yearly Performance Evaluation form in more detail.
2023 Job Description – Groomer Operator and Snow Making
Title: | Groomer and snowmaking lead Operator | ID: | |
Department: | Operations | Location: | Operations |
Division: | Seasonal | Reporting to: | Mountain Manager |
| Employment Type: | Full Time Seasonal | |
Created Date: | 20230307 | Version: |
Position Summary
This role is accountable for making decisions in relation to making snow and operations of the snow groomer(s) to ensure we provide the best possible product, at an acceptable cost for our customers.
You require a working knowledge of heavy machinery and a strong mechanical aptitude.
You will bring a can-do attitude and not be afraid of hard work to achieve the task at hand. Snow making experience would be an advantage.
This is a live on mountain role and accommodation will be provided
Essential Duties and Responsibilities
Making recommendations and carrying out grooming requirements to ensure the snow pack is in the best possible condition for our customers. This includes; · Pre-operator checks and fault diagnosis · Maintain slopes, chairlift loads, unloads and base areas to an exceptional standard · Operation and basic maintenance of our Bison X winch groomer and the Kassbohrer PB300 and PB200. · Identification of significant maintenance requirements and planning with the mechanic for repair. · Scheduling of relief groomer driver for snow pack and rest management. · Supporting the training of a rookie driver program (if time and season allows) Making recommendations on when to make snow and supervision of staff performing snow making operations to ensure the best value snow making at Rainbow. This includes; · Making recommendations on when to make snow · Advising and supporting staff to make snow as required. Perform the duties of the Operations Department as needed and may be called on to assist with Snowmaking, Lifts and the Road crew. At all times operate the vehicle in a safe and reliable manner reducing wear and tear. |
Essential Duties and Responsibilities – Additional Information
Health & Safety Identification and reporting of hazards, Proactive in enforcing health and safety standards, Responding to weather / snow conditions, Manage process and paperwork i.e. HR, injuries, etc. Achieving Excellence in all aspects of the business Provide the best level of customer service in all areas of field operations Willingness to lend a hand wherever you can, Communicates effectively within and across teams, Flexibility & Adaptability for positive outcomes, Overall appearance of department including lift on and off points, Problem solve any issues, Support the delivery of safe operations, Effective communication via 2-way radio, Customer Service Communicate effectively with internal & external members/guests, Proactive in meeting & greeting staff and member/guests, |
Experience Requirements
Type of Experience |
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+4 years groomer operations- Essential Basic mechanical skills-Essential +4 years snow making- Preferred Avalanche 1- Preferred | ||
Core Competencies
Technical Skills
Attendance and Punctuality
Quality of Work
Interpersonal & Skills
Communication Skills
Approach to Work
Safety
Financial Responsibility
Supervisory/Leadership Skills
Please email CV and cover letter to Andrew Malcolm andrewmalcolm@skirainbow.co.nz
We look forward to hearing from you!
Please email CV and cover letter to Gareth Moore
We look forward to hearing from you!
Ever wanted to live up a skifield? Have operational leadership skills? Then we might have something just for you. Start date early April.
We are on the lookout for an Operations Lead. You will be responsible for the operational departments on the skifield, including snowmaking, roads, patrol, and snow grooming. You do not need to be able to ski, but it is helpful.
Brief overview of the role:
If the Operations Lead role is not for you, but you have mechanical and engineering skills, and would like something shorter term, please also get in touch.
Please email CV and cover letter to Gareth Moore
We look forward to hearing from you!
Does being a mechanic with a twist in the alpine environment interest you? We are seeking applications for a qualified diesel mechanic to join our team for the 2024 season. You would be working on generators, 4wd vehicles, and snow grooming equipment. In season accommodation on the mountain is provided.
Skills required:
Experience working on heavy machinery
A team player, but also able to work independently
Solution based mindset
Welding knowledge and skills advantageous
Skiing not essential
Please email garethmoore@skirainbow.co.nz for further details
WE ARE HIRING! See Job description here.
Please email CV and cover letter to Gareth Moore
We look forward to hearing from you!
POSITION DESCRIPTION
Title: Mountain Manager RSCI
Location: St Arnaud based/ On Field in season (May – October)
Reports to: Chair Rainbow Sports Club committee
Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol, Marketing and Administration / Accounts
Direct Reports Operations Manager, Customer Service Manager, As specified depending on season
External Relationships: Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ
Purpose: To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.
Rainbow Sports Club has as its Strategic Goals
Tasks Expected Results
Manage the profitable, safe & sustainable operation of the Club |
Prepare an annual Business Plan and budget for the mountain for review and approval by the RSCI committee, and ensure implementation of the plan. Budget is approved in November Initiate and manage fundraising activities for the Club to support long term development and sustainability . Develop further markets and opportunities to expand the earning potential of the mountain. Manage and maintain gross margin through operational efficiency
Build and maintain funds for capital expenditure and major maintenance activities.
Immaculate safety record with improving process and reporting. Safety focus across all stakeholders.
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Execute a five year strategic plan with approved budget | Meet with stakeholders, committee members, sponsors, councils and interested parties to finalise the draft plan to include budgets and next steps. Present draft strategic plan to RSCI committee for annual review and approval. Publish signed off plan within twelve months. Execute against plan with bi annual reporting to targets and weekly reporting in the ski season. |
Manage Rainbow Staffing and Staff Development | Prepare staffing roster and rates for the coming season, for review and approval by the RSCI committee. Assist the Ops Manager and Customer Service Manager, once these roles are recruited with the recruitment process and ensure that Club recruitment policy and procedure is followed. Initiate and review regular staff check-ins conducted by appropriate manager. Ensure development programmes in place for staff. |
Build relationships with employees, key suppliers, stakeholders and the club hierarchy; | Coordinate organization & promotion of winter season events and programmes including the Schools Programme. Liaise with Rainbow partners, Shuttles and any other sub-licensee operations to ensure commitment for the coming season and that any contractual documentation is up to date. |
Ensure compliance with all national and local statutory requirements, including maintenance of compliance records and documentation in the prescribed format; | Ensure documentation is completed, updated and reported to the relevant local authorities in a timely manner |
Adherence to the Club health and safety plan
| In conjunction with the Operation Manager review and update the Rainbow Safety Management System to incorporate any changes in processes, infrastructure, organization etc. Ensure your safety and the safety of others are the first consideration |
Ensure the Rainbow experience is the best it can be
| Review and act on customer complaints/ suggestions. Initiate and review member and staff surveys Record and report on improving NPS scores |
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Promote Rainbow Ski Area | Regular publication in local and social media on happenings at Rainbow |
Develop infrastructure for sustainable growth | Implement and upgrade IT infrastructure for better reporting and reduced slippage |
Continue to develop your tourism and marketing skillset | Attend tradeshows, read blogs and meet with partners in the areas |
Represent the brand | Be the face of Rainbow, evangelist for the brand |
To be achieved:
The Mountain Manager’s authority is defined in RSCI Policy # 4 – Delegated Authorities.
Licenses and Qualifications
The Mountain Manager shall maintain all licenses and qualifications required to fulfil their duties or ensure that we have the relevant staff with the right qualification to ensure compliance
Personal Attributes:
Salary Benefits
Please email CV and cover letter to lesley.m@sporttasman.org.nz
POSITION DESCRIPTION
Title: Operations Manager RSCI – 2023
Location: St Arnaud Based (Feb – May)
On Field in season (June – October)
Reports to: Mountain Manager (MM)
Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,
Direct Reports Operations Team, Roads, Snowmaking, Grooming, Lifts, Patrol and Maintenance, as specified depending on season
External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ
Delegated Authority To be confirmed
Club Purpose: To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.
Rainbow Sports Club has as its Strategic Goals
Core Competencies/Qualities
Essential Duties and Responsibilities The role of Operations Manager is focused on ensuring there is a well planned and safe daily management of the Operations Department – Roads, Snowmaking, Grooming, Lifts, Patrol and Maintenance. Making the Call to “Open” or remain closed in the absence of the Mountain Manager being onsite. Providing safety approval to open to the MM on a daily basis. You will require a can-do attitude, strong organization and problem-solving skills, you will be adapting to a constantly changing environment, balancing staff and our business needs. Responsible for maintenance and delivery of snowmaking. Snowmaking commencement date to be decided by RSCI Committee and MM. This is typically 1 calendar month before opening date. Manage all the duties of the Operations Department as needed. Assist with other Ski Area duties as assigned Ensure that operational procedures for the Operations Department are up to date and adhered to. Management of the Operations resources to provide the best utilisation of these resources and meet the requirements of the work to be undertaken by the Operations Department Manage the physical resources of the Operations Department to ensure that all lifts, buildings, vehicles, and operations equipment are kept in good working condition. Day to day repairs are to be carried out immediately or escalated to the Mountain Manger if they cannot be completed in a safe or timely manner. Ensure that an appropriate supply of spare equipment is on hand (supplies for repairs and maintenance consumables). Ensure that preventative maintenance is undertaken in accordance with the Operations Maintenance schedules and in a timely manner. Advise the MM as soon as practical of any significant incident or matter that is out of the ordinary and keep the MM regularly informed until such matter or incident is resolved. Ensure that all Operations maintenance and operational compliance logs and records are kept up to date. Provide or arrange all Operations staff training as required. Prepare an end-of-season report detailing key points from the season and recommended off-season work. This report is to be submitted to the Mountain Manager and Chairperson prior to the end of the period of employment. |
Achieving Excellence in all aspects of the business Health & Safety Managing mountain safety to ensure you, your staff and our members/guests are safe, Identification and reporting of hazards, Proactive in enforcing health and safety standards, Responding to weather / snow conditions, Teams Finances To work directly under the authority of the MM and to keep inside the R&M budget Collect, input and maintain all critical data and compliance schedules. Input, check and manage departments hours, approve and submit to the MM weekly. Customer Service Communicate effectively with internal & external members/guests, Proactive in meeting & greeting staff and member/guests, Management of Road complaints and queries Provide the best level of customer service in all areas of field operations |
Experience Required
2 years Operational in Snow Industry ideal
Competent mechanical background and understanding
Qualifications of Benefit
Current Certification Required
Remuneration- Salary $62- 70,000 (per annum pro rata 9 months) depending on experience, by negotiation.
Relocation Offer – RSCI is prepared to offer a relocation and moving fee in it’s offer of employment of $1,000.
Accommodation on the Mountain Provided during the Season.
Please email CV and cover letter to lesley.m@sporttasman.org.nz
POSITION DESCRIPTION
Title: Customer Services Manager RSCI – 2023
Location: St Arnaud Based – May
On Field in season (June – October)
Reports to: Mountain Manager (MM)
Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,
Direct Reports Customer Service Team, Tickets, Snow School, Rentals, Café and as specified depending on season
External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ
Delegated Authority To be confirmed
Club Purpose: To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.
Rainbow Sports Club has as its Strategic Goals
Role Purpose:
The Customer Service Team Leader will be responsible for ensuring exceptional customer service/support in key operational areas. This includes shuttles, snow school, ticketing, events, rentals, café, retail operations and Health and Safety.
The role will ensure internal and external customers feel welcome on the mountain, resources are well planned and the operation runs smoothly. External communications with be clear and well planned.
Essential duties and Responsibilities
Customer Service
COMMUNICATION
MARKETING/ PROMOTIONS
Running marketing campaigns in our target markets, Auckland and Wellington
Promoting mid week skiing in our home market, Nelson, Tasman and Blenheim Regions
CLUB EVENTS
Arranging and promoting club events with the Club including café BBQs during season.
HEALTH AND SAFETY OFFICER
Operational Management
Leadership
Reporting / Procedures
RELEVANT EXPERIENCE, SKILLS AND ATTRIBUTES
Remuneration – Wages $28 per hour depending on experience.
Relocation Offer – RSCI is prepared to offer a relocation and moving fee in it’s offer of employment for $1,000
Accommodation provided on field during the season.
Please email CV and cover letter to lesley.m@sporttasman.org.nz
WE ARE HIRING!
Applications now open for the 2023 season. Come and join our epic team, for what is going to be a great season at ‘The Bow’. We hope to welcome back previous staff and we will be in touch with you in the New Year
The season runs from the start of July – mid October.
Staff benefits, and assistance with finding accommodation are provided. Experience required for Groomer Driver position. Training/certification will be provided for other roles.
Please email CV and cover letter to Rachel Robinson, rachelrobinson@skirainbow.co.nz
We look forward to hearing from you!
WE ARE HIRING!
Applications now open for the 2022 season. Come and join our epic team, for what is going to be a great season at ‘The Bow’.
The season runs from the start of July – mid October.
Available roles:
Cafe Staff
Snowsports – Instructors
Staff benefits, and assistance with finding accommodation are provided. Experience required for Groomer Driver position. Training/certification will be provided for other roles.
Please email thomasharry@skirainbow.co.nz with your application and CV.
We look forward to hearing from you!