field Open

Employment

job vacancies at rainbow 2024

Are you an exciting, customer-oriented, adaptable, team focused player who is driven by working and playing in the mountains? Do you live for the winters? Here at Rainbow we are looking for team members that will become the crew at Rainbow for the 2024 season. If this sounds like your mix of challenging and fulfilling work, AND you are customer-focused, positive and passionate about skiing and snowboarding, then come join us at the top of the Southern Alps here in New Zealand.  

We are recruiting for all positions as detailed below, however, some roles will be filled by our excellent base of returning staff.  Please read through all of the information detailed on our website, here you will find specific information to Rainbow Ski Area, the club that is the foundation to the ski area, and information on the Nelson Marlborough region.  Rainbow Ski Area employs 20-30  staff during the winter season, which generally runs from the start of July to mid October .  

We have roles that require a range of experience and qualifications and there is always a place for the legend applicant who is positive, energetic, customer-oriented and willing to learn if you know the ski industry is your deal.  

All applicants must be eligible to work in New Zealand (either hold a current Working Holiday Visa, or alternatively obtain a sponsored work permit-ski and snowboard instructors only), and be able to communicate to an acceptable spoken and written level of English. 

 

  • Mountain Operations Manager
  • Operations Lead
  • Customer Service Manager
  • Patrol
  • Lifts
  • Heavy Machine Operator – Groomer & Snowmaking
  • Heavy Machine Operator – Road & Snowmaking
  • Cafe
  • Rentals
  • Mechanic
  • Shuttles
  • Snow School – Ski instructors & Snowboarding instructors

 

Please email customerservice@skirainbow.co.nz with any general job 

2024  AVAILABLE POSITIONS

Our shuttle drivers are a critical role at Rainbow! Involving the daily operation of the 4WD shuttle vehicles in a safe manner transporting passengers and staff up to the mountain from the base of the access road.
 
  • Required – New Zealand class 2 license and P endorsement
  • Can drive manual gear box
  • Fitting Snow Chains
  • Advantage – Proven loader and truck driving skills on snow and ice
Please email Operations Leader – garethmoore@skirainbow.co.nz
 
 
The role of Shuttle Operator involves the daily operation of the 4WD shuttle vehicles in a safe and comfortable manner transporting passengers up to the mountain from the base of the access road. Perform the duties of the Shuttles Department as needed and may be called on to assist with Lifts and the Road crew.
 
At all times operate the vehicle in a safe and reliable manner reducing wear and tear, while maintaining a courteous driving relationship with other road users. Ensure that operational procedures for the Shuttle and Road Department are up to date and adhered to. When rostered on the staff transport run, ensure pick-up locations are understood and staff understand what time the bus passes through, in order for a timely arrival.
 
Assist the Shuttles Team Leader with the management of physical and personnel resources when required. Advise the Shuttles Team Leader as soon as practical of any significant incident or matter that is out of the ordinary and keep them regularly informed until such matter or incident is resolved.
 
At all times operate the vehicle in a safe and reliable manner reducing wear and tear, while maintaining a courteous driving relationship with other road users. Provide the best level of customer service in all areas of field operations Assist with other Customer Service & Operations duties as assigned from time to time Ensure that operational procedures for the Shuttles Department are up to date and adhered to.

 

2023 Mechanic Job Description

Title:

Mechanical Operations

ID:

     

Department:

Operations

Location:

Operations

Division:

Operations – Rentals

Reporting to:

Mountain Manager

 

 

Employment Type:

Full Time Seasonal

Created Date:

20230308

Version:

     

 

Position Summary

The purpose of this role is to ensure all machinery and equipment is checked and maintained in good working order.  The ski area heavily relies on diesel and petrol powered machinery (snow groomers, loader, busses, generators and snow mobiles).  This role is accountable to ensure standard checks are completed and machinery is maintained in good working condition.

 

Essential Duties and Responsibilities

  • Carry out standard checks to ensure our fleet of passenger buses, generators, groomers, skidoo etc are ready to operate at all times.
  • Report where there are likely to be service issues as a result of predicted or actual machinery failure.
  • Diagnose, adjust, maintain and repair any type of diesel engines.
  • Undertake, unplanned work resulting from breakdown and emergencies, which is to be dealt with in efficient manner.
  • Adhering to our Quality Management systems.
  • Your role will involve working on heavy machinery, which experience will be essential
  • You will be required to work as team but also independently
  • Ensure our well equipped workshop is maintained in a tidy condition
  • Develop end of season repair and service plan for all equipment and provide the mountain manager with details lists of servicing and parts required to be ready for next season.
  • Any other duties as required

 

Essential Duties and Responsibilities – Additional Information (Continued)

Responsibility to Safety

Protect the safety of self, co-workers, and the Rainbow members/guests at all times,

Promptly report any potentially harmful equipment or situations to the immediate supervisor and/or appropriate department(s),

Report safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures,

Follow all company and department safety policies and procedures as outlined in the Companies Occupational Safety & Health Compliance Manual and department-specific procedures or manuals,

Operate equipment in a safe manner that will not lead to injury of yourself or others,

 

Achieving Excellence in all aspects of the business

Sets innovative goals and follows through,

Willingness to lend a hand wherever you can,

Communicates effectively within and across teams,

Flexibility & Adaptability for positive outcomes,

Problem solve any issues,

 

Customer Service

Communicate effectively with internal & external members/guests,

Proactive in meeting & greeting member/guests,

Experience Requirements

Years of Experience

Type of Experience

Qualifications:

Minimum 2 years post trade experience

At least 3 years experience as a vehicle technician or in a heavy transport environment.

An uncompromising approach to health and safety

Completion of Induction

Must demonstrate excellent communication and “People” skills; must love dealing with people,

Must be adaptable and willing to learn, grow and improve,

Must maintain a high level of energy and enthusiasm on the job,

Must be able to work long and irregular hours under stress,

Must maintain a cheerful, professional attitude,

Must be willing to work holidays and busy periods without burnout or moodiness,

Must be a team player.

This company supports personal growth and up-skilling.

Trae certification with experience within the New Zealand or international market

 

Applicants must hold a National Trade Qualification equivalent to the NZ National Certificate in Motor Industry – Automotive Heavy Engineering, or offshore equivalent

Class 2 and 4 drivers license

Full clean NZ drivers licence. Heavy Trade Licenses and WTR endorsement an advantage

Practical experience with electronic systems, engines, building and facilities maintenance.

Practical knowledge of ski area maintenance and/or maintenance in alpine environments an advantage.

Practical experience operating under formal health and safety management systems.

Competence computer user for record-keeping, email communications and reporting.

Able to work flexible hours including and some evenings

Excellent computer diagnostic skills

 

Core Competencies – Skills and Abilities

Job Knowledge,                                                 Teamwork,

Dependability,                                                   Personal Appearance,

Initiative/Problem Solving/Decision making,        Managing Change and Improvement,

Customer Responsiveness,                                Work Habits,

Work Quality/Productivity,                                  Ability to work to deadlines

The ability to work autonomously and as part of a team

High level of attention to detail and Organisational skills

Excellent communication skills and practical positive approach essential.

Excellent interpersonal skills

 

 

You will be evaluated and held accountable on these detailed Skills and they are listed on your Yearly Performance Evaluation form in more detail.

 

POSITION DESCRIPTION

Title:                                     Ski Field Operations and Maintenance Manager Rainbow Sports Club Incorporated              (RSCI)

Location:                               St Arnaud Based or Nelson/Marlborough by negotiation with Committee (Feb – May)
On Field in season (June – October)

Reports to:                           Mountain Manager (MM)

Internal Relationships:         All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,

Direct Reports                      Ski Field Operations & Maintenance Team which includes Roads, Snowmaking, Grooming, Lifts, Ski Patrol and Maintenance, as specified depending on season.

External Relationships:        RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ

Delegated Authority            To be confirmed.

Other                                    Must be eligible to work in NZ.

Application details:                The application process is being led by Sport Tasman on behalf of Rainbow Sports Club Inc.  Applications close 5pm, Wed 22 March.    Email your cover letter and CV to  Lesley.M@sporttasman.org.nz subject title: Ski field Operations & Maintenance Manager Rainbow Sports Club

 

RAINBOW SPORTS CLUB IS LOOKING FOR An individual who understands the wonderment and complexities that comes with working in a ski field environment.

This role and the team surrounding it, is what will get the field open each day so our members and day visitors can experience that magic Rainbow Ski Club can offer.   This means that this role will be leading the safe daily management of the Ski Field Operations & Maintenance Department which includes road maintenance and snow clearing, snowmaking, grooming, lifts operations, ski patrol and maintenance.

 

You will have a can-do attitude, have mechanical and problem-solving skills.  You are nimble with your approach as you will be adapting to a constantly changing environment, balancing staff, and our business needs.  Thus, you need to be well planned and know how to communicate these plans with reporting staff and to the Mountain Manager.

KEY EXPERIENCE & COMPETENCIES REQUIRED FOR THIS ROLE

  • 2 years Operational in Snow Industry preferred.
  • Competent Mechanical background and understanding required.
  • Class 2 and WTR endorsement preferred.
  • Experience with operating heavy machinery preferred.
  • Experience making snow preferred.
  • Staff management skills required.
  • Avalanche 1 preferred

 

WHO WE ARE: Forty years ago, a group of keen skiers came together and turned their dream of a ski field up the Rainbow peaks into a reality.   Ever since then snow lovers have skied, snow boarded, tobogganed, and tumbled down the slopes. The development of Rainbow and its survival is testament to the hard work and cooperation of the Marlborough, Tasman, and Nelson communities.  Dedicated leadership, the efforts and contributions of many individuals, groups and sponsors mean that this winter people will enjoy snow sports in this region. 

 

 

 

 

Rainbow Ski Area has a unique value proposition being the only ski field in the top of the South Island and have visitors from Marlborough, Nelson, Tasman, Buller and abroad. As a Club, we have a strong focus on community making our field a great place to work and team to be part of.   Situated on the verge of the Nelson Lakes National Park we have close relationships with the local DOC office.

 

The development of Rainbow and its survival is testament to the hard work and cooperation of the Marlborough, Tasman, and Nelson communities.  Dedicated leadership, the efforts and contributions of many individuals, groups and sponsors mean that this winter people will enjoy snow sports again in this region. 

 

OUR STRATEGIC GOALS

  • Stay a safe, accessible, and fun facility to foster snow sports in our region.
  • Better than compliant, a responsible guardian of the land and people’s safety
  • Sustainable financially
  • Sense of ownership among community, council, and business
  • Striving to improve the experience for users of all levels (a pragmatic approach to making Rainbow the best it can be)          

               

ESSENTIAL DUTIES AND RESPONSIBILITIES

The role of Ski Field Operations & Maintenance Manager involves the safe daily management of the Ski Field Operations & Maintenance Department which includes Road maintenance and snow clearing, Snowmaking, Grooming, Lifts operations Ski patrol and Maintenance. The responsibilities will include:

 

·       Decision making about when to make snow and maintenance of the system.

·       Managing the physical resources of the Department to ensure that all lifts are kept in good working condition. Day to day repairs are conducted immediately or escalated to the Mountain Manager if they cannot be completed in a timely manner.

·       Ensure that an appropriate supply of spare equipment is on hand (supplies for repairs and maintenance consumables). Ensure that preventative maintenance is undertaken in accordance with the Operations Maintenance schedules and in a timely manner.

·       Ensure that all maintenance and operational compliance logs and records are up to date.

·       Provide all Ski Field Operations & Maintenance training to other staff as required.

·       Prepare an end-of-season report detailing key points from the season and recommended off-season work. This report is to be submitted to the Mountain Manager and Chairperson prior to the end of the period of employment.

 

 

HEALTH & SAFETY RESPONSIBILITIES

·       Managing classes to ensure you, your staff and our members/guests are safe,

·       Identification and reporting of hazards,

·       Proactive in enforcing health and safety standards,

·       Responding to weather / snow conditions,

·       Manage process and paperwork for your staff and guest i.e., HR, injuries, etc.

 

 

BUDGET RESPONSIBILITIES

 

·       Manage maintenance activity to remain within budget.

·       Maintain employee hours to remain inside budget allowances.

 

 

CUSTOMER SERVICE RESPONSIBILITIES

·       Communicate effectively with internal & external members/guests,

·       Proactive in meeting & greeting staff and member/guests,

·       Management of Road complaints and queries

·       Ensure the best level of customer service in all areas of field operations is provided.

 

 

YOU WILL HAVE KEY COMPETENCIES SUCH AS

  • Broad mechanic skill base
  • Proven supervisory / leadership skills that were accompanied by proven positive communication skills (internally and externally)
  • Proven positive attitude and problem-solving skills.
  • Proven experience with financial responsibilities.
  • Have H & S at the forefront.

 

 

REMMUNERATION PACKAGE

  • Remuneration: $62000- 70,000 (per annum pro rata 9 months) depending on experience, by negotiation.
  • Accommodation allowance of $50 per week to assist with “off mountain” housing.
  • Phone and Laptop
  • Access to company vehicle
  • Accommodation on the mountain provided during the season.

 

POSITION DESCRIPTION

Title:                                   Customer Services Manager RSCI – 2023

Location:                           St Arnaud Based – May
On Field in season (June – October)

Reports to:                        Mountain Manager (MM)

Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,

Direct Reports                 Customer Service Team, Tickets, Snow School, Rentals, Café and as specified depending on season

External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ

Delegated Authority      To be confirmed

Club Purpose:                  To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.

 Rainbow Sports Club has as its Strategic Goals

  • Stay a safe, accessible and fun facility to foster snow sports in our region
  • Better than compliant, a responsible guardian of the land and people’s safety
  • Sustainable financially
  • Sense of ownership among community, council and business
  • Striving to improve the experience for users of all levels (a pragmatic approach to making Rainbow the best it can be)

Role Purpose:

The Customer Service Team Leader will be responsible for ensuring exceptional customer service/support in key operational areas.  This includes shuttles, snow school, ticketing, events, rentals, café, retail operations and Health and Safety.

The role will ensure internal and external customers feel welcome on the mountain, resources are well planned and the operation runs smoothly.  External communications with be clear and well planned.

Essential duties and Responsibilities

Customer Service

  • Provide and exceptional level of customer service in all areas of field operations
  • Manage and resolve issues and customer complaints
  • Provide solutions to complex enquiries
  • Respond to internal and external enquires from customers in a timely manner
  • Provide assistance and support to customers about products and services
  • Ensure customer problems are addressed in accordance with club policy
  • Manage all aspects of the ski area customer information and liaison services to ensure that the customer experience is pleasant and safe
  • Maximize daily bookings to operational capacity
  • Manage the physical resources of the Customer Service Departments to ensure that all customer service operations are kept in good working condition

COMMUNICATION

  • Communicate at least daily on operational updates to the Mountain Manager
  • Manage all communications, payments, cancellations, and logistics of school bookings
  • Manage all Competition winners, vouchers including issuing and keeping good records
  • Manage the Ski Field social media including daily updates on website and Facebook around open and closed days. (Include videos)
  • Mailchimp updates to members

MARKETING/ PROMOTIONS

              Running marketing campaigns in our target markets, Auckland and Wellington

              Promoting mid week skiing in our home market, Nelson, Tasman and Blenheim Regions

CLUB EVENTS

              Arranging and promoting club events with the Club including café BBQs during season.

HEALTH AND SAFETY OFFICER

  • Prepare, update and maintain administrative and health and safety procedures for Rainbow Ski Area.
  • Administer and comply with the Rainbow Ski Area Safety Management Plan at all times
  • Ensure that preventative maintenance is undertaken in a timely manner, in accordance with the customer service maintenance schedules
  • Advise the Mountain Manager, as soon as practicable, any significant incidents or matters related to areas of Health and Safety
  • Ensure compliance documentation is up to date
  • Manage snow sport lessons to ensure staff, members, guests and yourself are safe
  • Identify and report hazards
  • Proactive in enforcing health and safety standards
  • H&S documents are to be completed in a timely manner, accessible and up to date

Operational Management

  • Oversee the management of shuttles, snowsports, ticketing, events, rentals and café, retail operations to minimise customer queue lengths and ticketing errors
  • Maintain customer satisfaction and experiences
  • Ensure ticket records and documents are completed in a timely manner, accessible and up to date
  • Report to visitors via website and socials on daily mountain conditions i.e. open/closed, weather/snow conditions, etc.
  • Managing to budget with staff hours

Leadership

  • Manage an established team
  • Ensure the team are meeting and exceeding set customer service levels
  • Assess training requirements
  • Coach and mentor Customer Service Team
  • Monthly one on one’s with Customer Service staff
  • Team appraisals
  • Assist with other areas of the operations when required

Reporting / Procedures

  • Daily, weekly and monthly reporting to the Mountain Manager and Accountant
  • Health and Safety reporting
  • Recommend changes to policies and procedures that increase efficiencies and delivers improved service to customers
  • Prepare and collate financial data and reports as required
  • Prepare monthly and end of season reports, detailing key points from each reporting period.  Reports are to be submitted to the Mountain Manager prior to the end of each month

RELEVANT EXPERIENCE, SKILLS AND ATTRIBUTES

  • Proven operational management and leadership skills
  • Show experience in fresh and exciting social media marketing
  • Exceptional communication and planning
  • Proven experience in managing and resolving customer issues and complaints
  • Be able to manage all communications, payments, cancellations and logistics of school bookings, communicating with head shuttle driver along with other supervisors
  • Have a solid awareness of Heath and Safety legislation and take on the role of H & S officer
  • Be efficient with implementing policies and procedures and undertaking reporting to a high level. The ability to build strong relationships both internally and externally 
  • Positive and professional can-do attitude and ability to multi task
  • Excellent organisational and prioritization skills
  • Willingness to lend a hand + be flexible and adaptable

 

Remuneration – Wages $28 per hour depending on experience.

Relocation Offer – RSCI is prepared to offer a relocation and moving fee in it’s offer of employment for $1,000

Accommodation provided on field during the season.

 

Please email CV and cover letter to  lesley.m@sporttasman.org.nz  

 

2023 Job Description – Patroller

Title:

Operations – Patroller

ID:

     

Department:

Operations

Location:

Operations  – Patrol

Division:

Seasonal

Reporting to:

Patrol Team Leader

 

 

 

Employment Type:

Full Time Seasonal

Created Date:

 

20230228

Version:

     

Position Summary

 

 

 

The purpose of this job description is to describe the Key Tasks that Operations – Patroller position is responsible for and the Key Performance Indicators (KPI’s) that will assist in the assessment of your performance.  During your employment for the 2023 season you will be assessed on how you perform at a minimum of the following tasks.

 

To operate within Safety Services guidelines to maintain the safety of the public, staff and facilities at Rainbow.

  

Essential Duties and Responsibilities

 

The role Patroller is the preparation of the ski area mitigating all aspects of snow stability and slope hazards while adhering to department procedures (Eliminate, Isolate, Minimise) for the safe operation of the ski area. 

 

Ensure that operational procedures for the Patrol Department are up to date and adhered to.

Manage the physical resources of the Patrol Department to ensure that all equipment is kept in good working condition.

Advise the Patrol Team Leader as soon as practical of any significant incident or matter that is out of the ordinary and keep the Patrol Team Leader regularly informed until such matter or incident is resolved.

Ensure that all Patrol logs and records are kept up to date.

Complete hazard identification and control measures on the field, to ensure safety of the skiing public.

Carry out avalanche control procedures as part of a team, as directed by the Patrol/Snow Safety Team Leader

Perform the duties of the Patrol and Operations Department as needed.

Assist the Patrol Team Leader and Operations Team Leader in other areas of field operations. 

Provide the best level of customer service in all areas of field operation.

Ensure that the customer experience is pleasant and safe.

 

Assist the Patrol Team Leader and 2IC in preparing, updating and maintaining administrative and Health & Safety procedures for Rainbow Ski Area.

 

Administer and comply with the Rainbow Ski Area Safety Management Plan at all times. 

Make sure that the Patrol Team Leader has received adequate administrative support to be able to carry out his/her duties.

 

Provide training to other staff as required.

Any other tasks as required

 

 

Essential Duties and Responsibilities – Additional Information

Health & Safety 
Respond to on field injuries and incidents in a timely, safe and efficient manner and or as deployed by patrol team leader or operations.

Managing classes to ensure you, your staff and our members/guests are safe, 

Identification and reporting of hazards, 

Proactive in enforcing health and safety standards, 

Responding to weather / snow conditions, 

Manage process and paperwork for your staff and guest i.e. HR, injuries, etc. Maintenance of signs, fences and closures

 

Achieving Excellence in all aspects of the business 

Provide the best level of customer service in all areas of field operations 

Sets innovative goals and follows through, 

Willingness to lend a hand wherever you can, 

Communicates effectively within and across teams, 

Flexibility & Adaptability for positive outcomes, 

Problem solve any issues, 

Support the delivery of safe ski area operations,

Effective communication via 2-way radio, 

Understands and utilising e-mail, Excel and Microsoft Office

 

Customer Service 

Communicate effectively with internal & external members/guests, 

Proactive in meeting & greeting staff and member/guests,  

Management of customer service complaints and queries

Work with integrity to uphold Rainbow’s core values of teamwork, honesty, professionalism and respect

Maintain a neat, tidy and professional appearance at all times

 

 

Experience Requirements

Qualifications                                                                                            

Organization (Membership card must be submitted), 

Current Certification

Completion of Induction booklet and all H&S elements that are perennating to Operations on enablerHR

 

Core Competencies

Technical Skills

Attendance and Punctuality

Quality of Work

Interpersonal & Skills  

Communication Skills

Safety

Work with integrity to uphold Rainbow’s core values of teamwork, honesty, professionalism and respect Adhere to Rainbow’s Staff Health and Safety Policy, Processes and in-house Safety Rules as detailed in the Induction and the Staff Handbook

Adhere to all standard operating procedures and protocols at all times while at work

 

Skills and Abilities

Detailed Skills listed on your Yearly Performance Evaluation (Non- Supervisor) form

 

Work Quality/Productivity,

You will be evaluated and held accountable on these detailed Skills and they are listed on your Yearly Performance Evaluation form in more detail.

 

2023 Job Description – Groomer Operator and Snow Making

Title:

Groomer and snowmaking lead Operator

ID:

 

Department:

Operations

Location:

Operations

Division:

Seasonal

Reporting to:

Mountain Manager

 

 

Employment Type:

Full Time Seasonal

Created Date:

20230307

Version:

 

Position Summary

This role is accountable for making decisions in relation to making snow and operations of the snow groomer(s) to ensure we provide the best possible product, at an acceptable cost for our customers.

You require a working knowledge of heavy machinery and a strong mechanical aptitude.

You will bring a can-do attitude and not be afraid of hard work to achieve the task at hand. Snow making experience would be an advantage.

This is a live on mountain role and accommodation will be provided

Essential Duties and Responsibilities

Making recommendations and carrying out grooming requirements to ensure the snow pack is in the best possible condition for our customers.  This includes;

·         Pre-operator checks and fault diagnosis 

·         Maintain slopes, chairlift loads, unloads and base areas to an exceptional standard

·         Operation and basic maintenance of our Bison X winch groomer and the Kassbohrer PB300 and PB200.

·         Identification of significant maintenance requirements and planning with the mechanic for repair.

·         Scheduling of relief groomer driver for snow pack and rest management.

·         Supporting the training of a rookie driver program (if time and season allows)

Making recommendations on when to make snow and supervision of staff performing snow making operations to ensure the best value snow making at Rainbow. This includes;

·         Making recommendations on when to make snow

·         Advising and supporting staff to make snow as required.

Perform the duties of the Operations Department as needed and may be called on to assist with Snowmaking, Lifts and the Road crew.

At all times operate the vehicle in a safe and reliable manner reducing wear and tear.

Essential Duties and Responsibilities – Additional Information

Health & Safety

Identification and reporting of hazards,

Proactive in enforcing health and safety standards,

Responding to weather / snow conditions,

Manage process and paperwork i.e. HR, injuries, etc.

Achieving Excellence in all aspects of the business

Provide the best level of customer service in all areas of field operations

Willingness to lend a hand wherever you can,

Communicates effectively within and across teams,

Flexibility & Adaptability for positive outcomes,

Overall appearance of department including lift on and off points,

Problem solve any issues,

Support the delivery of safe operations,

Effective communication via 2-way radio,

Customer Service

Communicate effectively with internal & external members/guests,

Proactive in meeting & greeting staff and member/guests, 

Experience Requirements

Type of Experience

 

+4 years groomer operations- Essential

Basic mechanical skills-Essential

+4  years snow making- Preferred

Avalanche 1- Preferred

 
  
   

Core Competencies

Technical Skills

Attendance and Punctuality

Quality of Work

Interpersonal & Skills  

Communication Skills

Approach to Work

Safety

Financial Responsibility

Supervisory/Leadership Skills

Please email CV and cover letter to  Andrew Malcolm andrewmalcolm@skirainbow.co.nz

We look forward to hearing from you!

See Job description here

Please email CV and cover letter to  Gareth Moore

garethmoore@skirainbow.co.nz

We look forward to hearing from you!

Ever wanted to live up a skifield? Have operational leadership skills? Then we might have something just for you. Start date early April.

 

We are on the lookout for an Operations Lead. You will be responsible for the operational departments on the skifield, including snowmaking, roads, patrol, and snow grooming. You do not need to be able to ski, but it is helpful.

Brief overview of the role:

  • Team player, but also able to work independently           
  • Proven leadership skills
  • Solution based mindset
  • Mechanical knowledge and skills advantageous
  • Salary based position
  • In-season accommodation provided

 

If the Operations Lead role is not for you, but you have mechanical and engineering skills, and would like something shorter term, please also get in touch.

See Job description here

Please email CV and cover letter to  Gareth Moore

garethmoore@skirainbow.co.nz

We look forward to hearing from you!

Does being a mechanic with a twist in the alpine environment interest you? We are seeking applications for a qualified diesel mechanic to join our team for the 2024 season. You would be working on generators, 4wd vehicles, and snow grooming equipment. In season accommodation on the mountain is provided.

Skills required:

Experience working on heavy machinery

A team player, but also able to work independently

Solution based mindset

Welding knowledge and skills advantageous

Skiing not essential

Please email garethmoore@skirainbow.co.nz for further details

WE ARE HIRING! See Job description here. 

Please email CV and cover letter to  Gareth Moore

garethmoore@skirainbow.co.nz

We look forward to hearing from you!

POSITION DESCRIPTION

Title:                                        Mountain Manager RSCI

Location:                                St Arnaud based/ On Field in season (May – October)

Reports to:                            Chair Rainbow Sports Club committee

Internal Relationships:      All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol, Marketing and Administration / Accounts

Direct Reports                      Operations Manager, Customer Service Manager, As specified depending on season

External Relationships:     Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ

Purpose:                                To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.

 Rainbow Sports Club has as its Strategic Goals

  • Stay an accessible and fun facility to foster snow sports in our region
  • Better than compliant, a responsible guardian of the land and people’s safety
  • Sustainable financially
  • Sense of ownership among community, council and business
  • Striving to improve the experience for users of all levels (a pragmatic approach to making Rainbow the best it can be)

Tasks                                                                                               Expected Results

Manage the profitable, safe & sustainable operation of the Club

 

Prepare an annual Business Plan and budget for the mountain for review and approval by the RSCI committee, and ensure implementation of the plan.  Budget is approved in November

Initiate and manage fundraising activities for the Club to support long term development and sustainability .

Develop further markets and opportunities to expand the earning potential of the mountain.

Manage and maintain gross margin through operational efficiency

 

 Build and maintain funds for capital expenditure and major maintenance activities.

 

Immaculate safety record with improving process and reporting. Safety focus across all stakeholders.

 

Execute a five year strategic plan with approved budget

Meet with stakeholders, committee members, sponsors, councils and interested parties to finalise the draft plan to include budgets and next steps.

Present draft strategic plan to RSCI committee for annual review and approval. Publish signed off plan within twelve  months.

Execute against plan with bi annual reporting to targets and weekly reporting in the ski season.

Manage Rainbow Staffing and Staff Development

Prepare staffing roster and rates for the coming season, for review and approval by the RSCI committee.

Assist the Ops Manager and Customer Service Manager, once these roles are recruited with the recruitment process and ensure that Club recruitment policy and procedure is followed.

Initiate and review regular staff check-ins conducted by appropriate manager.

Ensure development programmes in place for staff.

Build relationships with employees, key suppliers, stakeholders and the club hierarchy;

Coordinate organization & promotion of winter season events and programmes including the Schools Programme.

Liaise with Rainbow partners, Shuttles and any other sub-licensee operations to ensure commitment for the coming season and that any contractual documentation is up to date.

Ensure compliance with all national and local statutory requirements, including maintenance of compliance records and documentation in the prescribed format;
 

Ensure documentation is completed, updated and reported to the relevant local authorities in a timely manner

Adherence to the Club health and safety plan

 

 
 

In conjunction with the Operation Manager review and update the Rainbow Safety Management System to incorporate any changes in processes, infrastructure, organization etc.

Ensure your safety and the safety of others are the first consideration

Ensure the Rainbow experience is the best it can be

 

Review and act on customer complaints/ suggestions.

Initiate and review member and staff surveys

Record and report on improving NPS scores

 

 

Promote Rainbow Ski Area

Regular publication in local and social media on happenings at Rainbow

Develop infrastructure for sustainable growth

Implement and upgrade IT infrastructure for better reporting and reduced slippage

Continue to develop your tourism and marketing skillset 

Attend tradeshows, read blogs and meet with partners in the areas

Represent the brand

Be the face of Rainbow, evangelist for the brand

To be achieved: 

  • Within the operational and capital expenditure budgets agreed by the RSCI Committee from time to time, and
  • Within the range of specific authorities that the RSCI Committee delegate from time to time, and
  • In conjunction with the aims and strategic goals of the RSCI Committee with respect to services and benefits for RSCI members, and
  • In conjunction with policies of the RSCI Committee as formulated from time-to-time.

The Mountain Manager’s authority is defined in RSCI Policy # 4 – Delegated Authorities.

Licenses and Qualifications

The Mountain Manager shall maintain all licenses and qualifications required to fulfil their duties or ensure that we have the relevant staff with the right qualification to ensure compliance

Personal Attributes:        

  • Proven leadership skills
  • Proven business or organisational management
  • Proven ability to work to task and budgets
  • Hardworking, mature outlook, demonstrable initiative
  • Excellent communication skills and enjoy working with people and the outdoors

Salary Benefits

  • $80 – 85K per Annum  depending on experience
  • 4 weeks annual leave
  • 4 weeks special leave to account for additional work over winter season
  • Mobile Plan
  • Company vehicle
  • Accommodation on mountain

Please email CV and cover letter to  lesley.m@sporttasman.org.nz  

POSITION DESCRIPTION

Title:                                   Operations Manager RSCI – 2023

Location:                           St Arnaud Based (Feb – May)
On Field in season (June – October)

Reports to:                        Mountain Manager (MM)

Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,

Direct Reports                 Operations Team, Roads, Snowmaking, Grooming, Lifts, Patrol and Maintenance, as specified depending on season

External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ

Delegated Authority      To be confirmed

Club Purpose:                  To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.

 Rainbow Sports Club has as its Strategic Goals

  • Stay a safe, accessible and fun facility to foster snow sports in our region
  • Better than compliant, a responsible guardian of the land and people’s safety
  • Sustainable financially
  • Sense of ownership among community, council and business
  • Striving to improve the experience for users of all levels (a pragmatic approach to making Rainbow the best it can be)

     

Core Competencies/Qualities

  • Broad technical and mechanic skill base
  • Leadership, interpersonal & communication skills to build a high performing operations team
  • Takes financial responsibility
  • Takes pride in a job well done

Essential Duties and Responsibilities

The role of Operations Manager is focused on ensuring there is a well planned and safe daily management of the Operations Department – Roads, Snowmaking, Grooming, Lifts, Patrol and Maintenance.

Making the Call to “Open” or remain closed in the absence of the Mountain Manager being onsite. Providing safety approval to open to the MM on a daily basis.

You will require a can-do attitude, strong organization and problem-solving skills, you will be adapting to a constantly changing environment, balancing staff and our business needs.

Responsible for maintenance and delivery of snowmaking.  Snowmaking commencement date to be decided by RSCI Committee and MM. This is typically 1 calendar month before opening date.

Manage all the duties of the Operations Department as needed.

Assist with other Ski Area duties as assigned

Ensure that operational procedures for the Operations Department are up to date and adhered to.

Management of the Operations resources to provide the best utilisation of these resources and meet the requirements of the work to be undertaken by the Operations Department

Manage the physical resources of the Operations Department to ensure that all lifts, buildings, vehicles, and operations equipment are kept in good working condition. Day to day repairs are to be carried out immediately or escalated to the Mountain Manger if they cannot be completed in a safe or timely manner.

Ensure that an appropriate supply of spare equipment is on hand (supplies for repairs and maintenance consumables).

Ensure that preventative maintenance is undertaken in accordance with the Operations Maintenance schedules and in a timely manner.

Advise the MM as soon as practical of any significant incident or matter that is out of the ordinary and keep the MM regularly informed until such matter or incident is resolved.

Ensure that all Operations maintenance and operational compliance logs and records are kept up to date.

Provide or arrange all Operations staff training as required.

Prepare an end-of-season report detailing key points from the season and recommended off-season work. This report is to be submitted to the Mountain Manager and Chairperson prior to the end of the period of employment.

 

Achieving Excellence in all aspects of the business

Health & Safety

Managing mountain safety to ensure you, your staff and our members/guests are safe,

Identification and reporting of hazards,

Proactive in enforcing health and safety standards,

Responding to weather / snow conditions,

Teams Finances

To work directly under the authority of the MM and to keep inside the R&M budget
Respect the equipment and resources (loader, atv, ute, radios…),

Collect, input and maintain all critical data and compliance schedules.

Input, check and manage departments hours, approve and submit to the MM weekly.
Maintain and keep Employees hours inside budget allowances.

Customer Service

Communicate effectively with internal & external members/guests,

Proactive in meeting & greeting staff and member/guests,

Management of Road complaints and queries

Provide the best level of customer service in all areas of field operations

Experience Required

2 years Operational in Snow Industry ideal
Competent mechanical background and understanding

Qualifications of Benefit

  • Class 2 License
  • WTR Endorsement

Current Certification Required

  • Passenger Licence to drive Shuttles

Remuneration- Salary $62- 70,000 (per annum pro rata 9 months) depending on experience, by negotiation.

Relocation Offer – RSCI is prepared to offer a relocation and moving fee in it’s offer of employment of $1,000.

Accommodation on the Mountain Provided during the Season.

Please email CV and cover letter to  lesley.m@sporttasman.org.nz  

POSITION DESCRIPTION

Title:                                   Customer Services Manager RSCI – 2023

Location:                           St Arnaud Based – May
On Field in season (June – October)

Reports to:                        Mountain Manager (MM)

Internal Relationships: All Staff including Ops Team, Customer Service, Snow school, Café, Snow Patrol,

Direct Reports                 Customer Service Team, Tickets, Snow School, Rentals, Café and as specified depending on season

External Relationships: RSCI Committee, Club Members, Councils, Partners, Sport Tasman, Schools, Suppliers, SIANZ

Delegated Authority      To be confirmed

Club Purpose:                  To achieve the vision and goals for the club as set out by the committee. To make Rainbow a sustainable resource that the both the members and public enjoy and are proud of.

 Rainbow Sports Club has as its Strategic Goals

  • Stay a safe, accessible and fun facility to foster snow sports in our region
  • Better than compliant, a responsible guardian of the land and people’s safety
  • Sustainable financially
  • Sense of ownership among community, council and business
  • Striving to improve the experience for users of all levels (a pragmatic approach to making Rainbow the best it can be)

Role Purpose:

The Customer Service Team Leader will be responsible for ensuring exceptional customer service/support in key operational areas.  This includes shuttles, snow school, ticketing, events, rentals, café, retail operations and Health and Safety.

The role will ensure internal and external customers feel welcome on the mountain, resources are well planned and the operation runs smoothly.  External communications with be clear and well planned.

Essential duties and Responsibilities

Customer Service

  • Provide and exceptional level of customer service in all areas of field operations
  • Manage and resolve issues and customer complaints
  • Provide solutions to complex enquiries
  • Respond to internal and external enquires from customers in a timely manner
  • Provide assistance and support to customers about products and services
  • Ensure customer problems are addressed in accordance with club policy
  • Manage all aspects of the ski area customer information and liaison services to ensure that the customer experience is pleasant and safe
  • Maximize daily bookings to operational capacity
  • Manage the physical resources of the Customer Service Departments to ensure that all customer service operations are kept in good working condition

COMMUNICATION

  • Communicate at least daily on operational updates to the Mountain Manager
  • Manage all communications, payments, cancellations, and logistics of school bookings
  • Manage all Competition winners, vouchers including issuing and keeping good records
  • Manage the Ski Field social media including daily updates on website and Facebook around open and closed days. (Include videos)
  • Mailchimp updates to members

MARKETING/ PROMOTIONS

              Running marketing campaigns in our target markets, Auckland and Wellington

              Promoting mid week skiing in our home market, Nelson, Tasman and Blenheim Regions

CLUB EVENTS

              Arranging and promoting club events with the Club including café BBQs during season.

HEALTH AND SAFETY OFFICER

  • Prepare, update and maintain administrative and health and safety procedures for Rainbow Ski Area.
  • Administer and comply with the Rainbow Ski Area Safety Management Plan at all times
  • Ensure that preventative maintenance is undertaken in a timely manner, in accordance with the customer service maintenance schedules
  • Advise the Mountain Manager, as soon as practicable, any significant incidents or matters related to areas of Health and Safety
  • Ensure compliance documentation is up to date
  • Manage snow sport lessons to ensure staff, members, guests and yourself are safe
  • Identify and report hazards
  • Proactive in enforcing health and safety standards
  • H&S documents are to be completed in a timely manner, accessible and up to date

Operational Management

  • Oversee the management of shuttles, snowsports, ticketing, events, rentals and café, retail operations to minimise customer queue lengths and ticketing errors
  • Maintain customer satisfaction and experiences
  • Ensure ticket records and documents are completed in a timely manner, accessible and up to date
  • Report to visitors via website and socials on daily mountain conditions i.e. open/closed, weather/snow conditions, etc.
  • Managing to budget with staff hours

Leadership

  • Manage an established team
  • Ensure the team are meeting and exceeding set customer service levels
  • Assess training requirements
  • Coach and mentor Customer Service Team
  • Monthly one on one’s with Customer Service staff
  • Team appraisals
  • Assist with other areas of the operations when required

Reporting / Procedures

  • Daily, weekly and monthly reporting to the Mountain Manager and Accountant
  • Health and Safety reporting
  • Recommend changes to policies and procedures that increase efficiencies and delivers improved service to customers
  • Prepare and collate financial data and reports as required
  • Prepare monthly and end of season reports, detailing key points from each reporting period.  Reports are to be submitted to the Mountain Manager prior to the end of each month

RELEVANT EXPERIENCE, SKILLS AND ATTRIBUTES

  • Proven operational management and leadership skills
  • Show experience in fresh and exciting social media marketing
  • Exceptional communication and planning
  • Proven experience in managing and resolving customer issues and complaints
  • Be able to manage all communications, payments, cancellations and logistics of school bookings, communicating with head shuttle driver along with other supervisors
  • Have a solid awareness of Heath and Safety legislation and take on the role of H & S officer
  • Be efficient with implementing policies and procedures and undertaking reporting to a high level. The ability to build strong relationships both internally and externally 
  • Positive and professional can-do attitude and ability to multi task
  • Excellent organisational and prioritization skills
  • Willingness to lend a hand + be flexible and adaptable

 

Remuneration – Wages $28 per hour depending on experience.

Relocation Offer – RSCI is prepared to offer a relocation and moving fee in it’s offer of employment for $1,000

Accommodation provided on field during the season.

 

Please email CV and cover letter to  lesley.m@sporttasman.org.nz  

WE ARE HIRING!

  • Groomer Driver
  • Mechanic
  • Cafe Staff
  • Snowsports – Instructors
  • Lift Operators
  • Rental Staff
  • Patrol

 

Applications now open for the 2023 season. Come and join our epic team, for what is going to be a great season at ‘The Bow’. We hope to welcome back previous staff and we will be in touch with you in the New Year

The season runs from the start of July – mid October.

Staff benefits, and assistance with finding accommodation are provided. Experience required for Groomer Driver position. Training/certification will be provided for other roles.

Please email CV and cover letter to  Rachel Robinson, rachelrobinson@skirainbow.co.nz

We look forward to hearing from you!

WE ARE HIRING!

Applications now open for the 2022 season. Come and join our epic team, for what is going to be a great season at ‘The Bow’.

The season runs from the start of July – mid October.

Available roles:
Cafe Staff
Snowsports – Instructors


Staff benefits, and assistance with finding accommodation are provided. Experience required for Groomer Driver position. Training/certification will be provided for other roles.

Please email thomasharry@skirainbow.co.nz with your application and CV. 

We look forward to hearing from you!